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Return & Exchange Policy

Return & Exchange Policy

Last updated: July 2026

At MOD PIERC LLC (relaxxas.shop), your satisfaction is our priority. If you are not fully satisfied with your purchase, please review the policy below and contact us — we're here to help.

1. Return & Exchange Window

You may request a return or exchange within 7 calendar days of the confirmed delivery date. Requests submitted after this window may not be accepted.

2. Eligibility Requirements

To qualify for a return or exchange, items must meet all of the following conditions:

  • Unused and in original, brand-new condition
  • Uninstalled and unaltered — not fitted, applied, or tested on a vehicle
  • All original packaging, labels, accessories, and documentation intact
  • Request submitted within 7 calendar days of delivery

The following items are not eligible for return or exchange:

  • Items that have been installed, used, or modified
  • Items with missing or damaged original packaging
  • Electrical components and electronics that have been powered on or connected
  • Consumable products (e.g., car care fluids, polishes, waxes) that have been opened
  • Custom-made or personalized orders
  • Items purchased on final sale or clearance

3. How to Start a Return or Exchange

  1. Email us at ZarkoLe.iidy460@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.
  2. Our team will review your request and respond within 1–2 business days with a return authorization and shipping instructions.
  3. Securely repackage the item in its original packaging and ship it back using a trackable shipping service.
  4. Share the tracking number with us once the return is shipped.

Please do not ship items back without prior authorization. Unauthorized returns may not be accepted.

4. Return Shipping Costs

  • Defective, damaged, or incorrect items: MOD PIERC LLC will cover return shipping costs.
  • All other returns (e.g., change of mind): Return shipping costs are the responsibility of the customer.

We are not responsible for items lost or damaged during return transit. We strongly recommend using a trackable, insured shipping method.

5. Refunds

Once we receive and inspect the returned item, refunds are processed within 5–10 business days. The refund will be issued to your original payment method, and you will receive a confirmation email once finalized. Please allow additional time for your bank or card provider to post the credit to your account.

Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

6. Exchanges

For exchanges, the replacement item will be shipped once the returned item passes inspection and is confirmed to meet eligibility requirements. Availability of the replacement item is subject to current stock levels. If the requested item is out of stock, we will offer a refund or an alternative product.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at ZarkoLe.iidy460@gmail.com with:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the original packaging

We will prioritize your case and arrange a replacement or full refund at no additional cost to you.

8. Order Cancellations

Orders may be cancelled for a full refund within 12 hours of payment, provided they have not yet been processed or packaged. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process. Please contact us immediately at ZarkoLe.iidy460@gmail.com or call (772) 464-6110 if you need to cancel.

9. International Returns

For international orders, customers are responsible for all return shipping costs, customs duties, and any fees associated with the return shipment. We recommend using a trackable and insured shipping service. MOD PIERC LLC is not responsible for items lost or held in customs during the return process.

10. Contact Us

For any questions about returns or exchanges, please reach out to our team:

We aim to respond to all inquiries within 24 hours on business days.