FAQ
Q: How do I choose the right pillow for my sleep position? A: Side sleepers benefit from medium-firm pillows for neck support; back sleepers need soft to medium pillows to maintain spinal alignment; stomach sleepers should choose soft, thin pillows to avoid neck strain. We provide detailed firmness guides for each pillow.
Q: Are the pillows hypoallergenic? A: Many of our pillows are hypoallergenic, made with anti-microbial, dust-mite resistant materials and covers. Check individual product descriptions to confirm if a pillow is hypoallergenic, ideal for those with allergies or sensitive skin.
Q: Can the pillow covers be removed and washed? A: Yes, all our pillows feature removable, machine-washable covers (check care labels for specific washing instructions). The covers are easy to unzip and clean, helping to keep your pillow fresh and hygienic.
Q: How long do the pillows last? A: Our pillows are designed for long-lasting use—memory foam and down pillows typically last 2–3 years with proper care, while hypoallergenic synthetic pillows last 1–2 years. Regular cleaning and fluffing will extend their lifespan.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available.
Q: What should I do if my pillow arrives damaged or defective? A: If your pillow arrives damaged, misshapen, or defective, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring.