FAQ
Frequently Asked Questions
Have a question? We've got you covered. If you don't find your answer below, feel free to contact us at ZarkoLe.iidy460@gmail.com or call (772) 464-6110.
🛒 Orders
Q: How do I place an order?
A: Simply browse our store at relaxxas.shop, add items to your cart, and proceed to checkout. We accept major credit cards and other secure payment methods.
Q: Can I cancel or modify my order after placing it?
A: Orders can be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged. After this window, orders are finalized. Please contact us immediately at ZarkoLe.iidy460@gmail.com if you need to make changes.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email is sent to your registered email address immediately after your order is placed. Please check your spam folder if you don't see it within a few minutes.
🚚 Shipping
Q: How long does order processing take?
A: All paid orders are processed within 1–3 business days (excluding weekends and US public holidays).
Q: How long does shipping take?
A: Standard international delivery takes approximately 10–25 business days after dispatch. Delivery times may vary due to customs processing or carrier delays.
Q: Do you ship worldwide?
A: Yes! We ship to most countries worldwide. Every order includes a tracking number so you can monitor your shipment in real time.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can use this number on the carrier's website to track your package at any time.
Q: Are there customs duties or import taxes?
A: For international orders, customers are responsible for any applicable import duties, taxes, or customs fees charged by their country. These charges are not included in our product prices or shipping fees.
🔧 Products
Q: What types of products do you sell?
A: MOD PIERC LLC specializes in premium automotive care products, car accessories, and electronics — everything you need to keep your vehicle looking and performing its best.
Q: Are your products compatible with all vehicle types?
A: Compatibility varies by product. Please refer to the individual product description for fitment details, or contact us at ZarkoLe.iidy460@gmail.com and we'll help you find the right product for your vehicle.
Q: Do product images accurately represent the items?
A: We strive to provide accurate, high-quality images for all products. However, slight color variations may occur due to screen calibration differences and do not constitute a defect.
↩️ Returns & Refunds
Q: What is your return policy?
A: We accept returns and exchanges for items that arrive damaged, defective, or incorrect. Please contact us within 7 days of delivery with photos as proof. For full details, visit our Return & Exchange Policy page.
Q: My item arrived damaged — what should I do?
A: We're sorry to hear that! Please contact us within 7 days of delivery at ZarkoLe.iidy460@gmail.com with clear photos of the damaged item and packaging. We will resolve the issue promptly.
Q: How long does it take to process a refund?
A: Once your return is approved, refunds are typically processed within 5–10 business days back to your original payment method.
📦 Wholesale & Bulk Orders
Q: Do you offer wholesale or bulk pricing?
A: Yes! We welcome wholesale and bulk purchase inquiries. Please contact us at ZarkoLe.iidy460@gmail.com for a custom quote.
📞 Customer Support
Q: How can I contact customer support?
A: Our team is available every business day. You can reach us by:
- Email: ZarkoLe.iidy460@gmail.com
- Phone: (772) 464-6110
- Address: 2580 Jernigan Rd, Fort Pierce, Florida 34945, United States
We aim to respond to all inquiries within 24 hours on business days.